Customer Service and Administration (CSA)

What do we do?

We are the first point of service for all of your Development Services needs:

  • Development Services Help Line ("the 7's"): 734-647-7777
  • Development Services Help Site

CSA Services Offered


Not sure where to start? Call the Help Line, or for ITS issues call 4help. For any Gift Records update/Gift inquiries, please call GRA at 734-647-6179 or submit a ticket.

DART End User Navigation

"How do DART?" Visit the DART Education & Training page for FAQs and Online Help. Still have questions? Call the Help Line or for the DART team at ITS call: 734-76[4-4357], option 2. Please click below to see services offered for systems access.


Development Systems Access

Do you or someone in your area need DART access to perform their development tasks, but you're not quite certain which DART roles they need? Visit the DART Education & Training page or submit a request for DART online access below.

Need to set up Two Factor Authentication? As of July 20, 2016 the university has replaced MTokens with Duo Security for two factor authentication. Learn about options for enrolling in Duo on the ITS website. We strongly encourage you to set up the smartphone app for push notifications as well as a to connect a landline to your Duo account as a backup. Visit the ITS website for additional information on two factor authentication.


How can we help?  Joshua Stuempges is our Customer Service Manager. For help call:  734 647-7777

The University of Michigan, Office of University Development, Development Services

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