Jason Kefalas is our Customer Service Manager. Not sure where or how to open a ticket? Give us a call and we'll guide you through the process.
For help please call:
734 647-7777
Not sure where to start? Call the Help Line or open a CSA ticket. We'll get your request to its proper destination!
Tips for Submitting Requests
- Click on the View/Open icon to open your self-service dashboard. You will see a new window with a list of all your current and past tickets for a specific team.
- Click on the New Request icon
to CREATE/OPEN a new ticket. - Click on the Save icon
SAVE to SEND your ticket. - Click on the Home icon
to return to this screen and view your list of tickets. - After you SAVE/SEND your ticket, you will return to your ticket dashboard with your new request in the list.
Reference Guides
Defunct Email Groups
These email groups have been or will soon be retired. Please use this site to service any needs which
you would previously have directed to one of the following addresses.
- DACBATCH - decommissioned 5/15/09
Used for requesting general updates to large sets of development records.
Where to go now: Services > Development Record Updates - DACDATA - decommissioned 5/15/09
Used for requesting development data in many forms.
Where to go now: Services > Data Deployment / Reporting - DEVARO - decommissioned 5/15/09
Used for requesting biographical updates to development records.
Where to go now: Services > Development Record Updates - EIS.UPDATES
Used to request Prospect Management updates related to University prospects.
Where to go now: Services > Prospect Management Services > EIS Updates - ROI.UPDATES
Used to request digital data storage through the Research Optical Imaging System (ROI).
Where to go now: Services > Prospect Management Services > ROI Updates
